Outsourcing Customer Support for your business
To Lower Operational Costs
Are you looking for the same level of customer service at a lower price?
Rather than hiring a full-time support team, consider outsourcing your customer service department.
Instead of hiring full-time employees, outsourcing allows you to hire contract workers. This means you won’t have to pay a set salary or provide benefits such as healthcare, transportation, overtime, and so on.
The initial setup and infrastructure costs alone can save you around $3000! At current rates, that’s almost a quarter-century of Amazon Prime membership.
Furthermore, outsourcing customer service to a country with a lower cost of living lowers your workforce costs even more.
The cost of living in the Philippines, for example, is 65.98 percent lower than in the United States. This means you can offer your outsourced customer service team in the Philippines lower and more competitive rates.
To Increase Support Coverage Quickly
During the holiday season, some businesses, such as e-commerce, maybe busier.
As a result, you may need to hire more staff to meet the increased customer service demands quickly.
If you decide to hire people, the process of locating, interviewing, and training candidates could take several weeks.
To Streamline Repetitive Tasks
Customers may have the same question or experience the same issues.
Your and your team’s time would be better spent on other projects rather than trying to solve the same problems over and over. When the questions aren’t too technical, an outsourced customer support executive is a good option.
To Scale Up Your Business
You might not focus on customer service if your company is going through rapid changes and growth.
This is an excellent time to outsource support to maintain responsive, high-quality service while determining your company’s long-term objectives.
To Increase Global Coverage
Let’s say you want to expand your company’s geographic reach.
You’ll need to hire multilingual support staff who can effectively communicate with your new customers.
You can easily advertise this feature to broaden your customer base if you outsource this support requirement.
Callhounds Global offers fully integrated customer service teams that can quickly adapt to your business’s processes.