Customer Support Outsourcing Solution

Our customer support outsourcing solution can help you achieve your business goal of higher customer satisfaction (CSAT) scores. Callhounds Global provides customer care outsourcing services that strengthen relationships and boost business growth.

Benefits of Call Center Customer Support Outsourcing

Cost Effective

Too many calls, but have limited time? Avoid hang-ups and let us help you grow your business! Our affordable services are packed with quality that definitely gives value-for-money. Learn how to improve your customer satisfaction rating using a cost-effective call center customer support outsourcing solution.

QA & Monitoring

Callhounds Global Quality Assurance team regularly checks and monitors calls to see and maintain the quality and integrity of your business.

Around the Clock Services

We understand that customers are the lifeblood of a business and that there are businesses that need this service 24/7. We will help you give them more than what they deserve— a top-notch customer service.

Our Customer Support Solutions

Our Inquiry handling services is an enabler in any sales and any industry. Before buying a product or agreeing to purchase a service, a customer or a client will usually check everything that is offered on the website. If there are some pieces of information that a customer is not able to get from the website that customers will normally contact the seller or provider to get more information this is usually done via the inquiry form.

This is one of the most basic functions that our call center does: Handling inquiries. To be able to manage expectations by providing the right answers would mean having a huge chance that that customer would then take the next step and purchase the product or the service that you have. However, if you are unable to take a call well, you can be sure that the customer would move on to another provider that offers the same product or service or at least something similar to it. This is the very reason why a lot of businesses are investing in good contact centers that have the best agents at inquiry handling and customer handling. Our bpo customer support outsourcing solutions will help you address all of these.

Callhounds Global direct response services means we will handle calls or messages from potential customers who saw your print ads, TV commercials, Facebook ads, or direct mails. A direct response call center encourages customers to push through the transaction by providing additional information about your product or service. Because it guides customers into action, it can bring your business good sales results.

If your business advertise using the following media channel, our solution is perfect for you.

  • Print ads (newspaper, magazines)
  • TV or Radio commercials
  • Sponsored content on social media (Facebook, LinkedIn, Twitter, YouTube, Instagram, Tiktok, VK, Google, etc)
  • Email Blast
  • Billboard, flyers, and other related marketing materials

Callhounds Global’s Customer Support Services Outsourcing also includes order taking services which means that we will handle all call orders coming in. This will allow you to focus on other aspects of your business such as the quality of the products or services.

Callhounds Global will accept and manage reservations even when you are busy at work or sleeping at night. Using our standard customer service principle, we guarantee to make the booking reservation process simpler for your customers and cheaper for your business.

Callhounds Global Multilingual Support Services will eliminate that language barrier that always prevents your customers from reaching you using their native language. Our BPO customer support outsourcing solution also offers English, Spanish, Chinese, Japanese, Korean, German, Italian, and Filipino support Services.

Connect with your client easily by using our omnichannel support services. Omnichannel support services means we will handle all inquiries coming in from the following channels:

  • Email
  • Social Media
  • Apps
  • Phone
  • Chat
  • Website