AI-POWERED CONTACT CENTER SOFTWARE

Boost your business with Callhounds Global’s cloud-based voice solution.
Empower agents to handle calls effortlessly with an intuitive softphone and integrated toolstack.
Enjoy crystal-clear audio and reliable global connectivity — anytime, anywhere.

Connect with customers instantly through Callhounds Global’s unified messaging solution.
Empower agents to manage WhatsApp, Telegram, Viber, Messenger, and Instagram DM in one workspace.
Automate replies, use templates, and transfer chats seamlessly for consistent, personalized experiences.

Drive engagement with Callhounds Global’s intelligent SMS solution.
Enable agents to send, receive, and track messages directly within the softphone.
Personalize outreach, automate workflows, and nurture leads with measurable, high-impact campaigns.

Convert website visitors into customers with Callhounds Global’s real-time web chat.
Equip agents to deliver instant support, manage conversations, and capture leads efficiently.
Customize your widget, share rich media, and unify communication for a seamless brand experience.

Optimize outbound calling with our AI Predictive Dialer. It automatically adjusts in real time based on agent availability and answer rates — reducing wait times, boosting productivity, and increasing contact rates effortlessly.

Connect only with real people through AI-powered Answering Machine Detection. Filter out voicemails, busy signals, and non-human responses to maximize agent efficiency and improve overall campaign performance.

Increase answer rates with Local Caller ID. Display local numbers to build trust, encourage responses, and enhance engagement — making every call feel familiar and credible.

Maintain a clean and effective contact list with our Number Validator. Automatically identify and remove invalid numbers to save time, reduce costs, and ensure every call counts.

Take full control of your customer journey with our IVR Call Flow Builder. Design complex, multi-level IVR menus, route calls efficiently to the right teams, and personalize every interaction by syncing with your CRM. All of this is possible through an intuitive drag-and-drop interface that requires no coding skills.

Automate customer support with AI-powered chatbots. Seamlessly manage conversations across WhatsApp, Telegram, and Web Chat with keyword-based responses, interactive buttons, and personalized messaging for 24/7 engagement.

Streamline call handling with intelligent IVR menus. Guide customers quickly with customizable prompts, smart routing, and automated responses — enhancing customer experience while improving operational efficiency.

Deliver information with natural-sounding, multilingual Text-to-Speech. Automate responses, provide real-time updates, and enable self-service options that guide callers with a clear, human-like voice.

Optimize call flow with intelligent queuing. Reduce wait times, route calls based on priority, and ensure VIP customers are served faster — while giving managers real-time insights to balance staffing and resources effectively.

Track high-impact metrics with ease
Stay in control with Callhounds’ Real-Time Dashboards. Monitor customer interactions across 60+ performance metrics as they happen. Use pre-built templates or create your own custom dashboards for instant clarity.

Gain full visibility into your team’s performance with Callhounds’ Agent List widget. Track live status, call duration, and hold times for targeted coaching. Use Agent Zoom for deeper insights and customize dashboards with over 20 performance metrics.

Design dashboards that match your team’s unique priorities. Arrange and configure widgets, apply color-coded alerts, and use filters to surface the metrics that matter most — making data-driven decisions faster and easier.

Access over 60+ ready-to-use widgets with Callhounds’ dashboards. Track call analytics, agent activity, and queue performance in real time. Add widgets instantly for a complete overview — no manual reporting required.

Turn metrics into actionable intelligence with Callhounds’ reporting tools. Generate detailed reports for any metric or timeframe, automate scheduling and email delivery, and access CDRs with timestamps, dispositions, notes, and AI-powered analysis to drive smarter decisions.