Today’s Ecommerce Customer Support
The continued rise of e-commerce in 2020 due to the impact of COVID-19 marks an ever-changing shopping experience for everyone. The selection of the entire world’s products is increasingly available to anyone with an internet connection, a credit card, and a shipping address.
This increase in demand for greater selection and faster delivery of products continues to drive the growth of online shopping. In the early 21st century, The online shopping phenomenon has spawned a generation of entrepreneurs and brand managers that feed this growing demand of consumers.
In the US alone, the latest survey data indicates 58.7 million shoppers placed at least one online delivery or pickup grocery order in the last 30 days. That’s up from 48.5 million in October.
The more customers who order online, the more support your company will have to provide, and small and medium businesses, as well as large corporations, are now facing the same dilemma, with the rise of E-commerce and its customers, comes a higher demand for better customer service.
This is where E-Commerce Customer Support comes in, this can be in a form of chat support, phone support, or email support. By providing a dedicated team to handle all your customers’ inquiries about your products or services, you can increase your customer satisfaction rating as well as decrease the number of negative comments.
Benefits of a Strong E-Commerce Customer Support
In today’s standards, there is no place for poor customer support. Word of mouth travels faster than light in the digital age. Here are some benefits of outsourcing your eCommerce customer support:
- Lower Cost – Outsourcing your e-commerce customer support can be very expensive, especially if your company is located in Europe or North America. Therefore, a lot of companies are opting to outsource this part of their business from countries with lower labor costs like the Philippines.
- Increase Customer Satisfaction Rating – By providing a dedicated team to address all kinds of issues, complaints, and inquiries from your customers, you can be assured that the quality of support that your customers are receiving is top-notch.
- Faster Resolution – Having a team that can handle ecommerce phone support, ecommerce chat support, and ecommerce email support inquiries in real-time is a faster and more efficient way of providing a faster resolution time to your customers. In contrast to having multiple teams from different departments to handle your customer inquiries which take forever to be resolved due to the time needed in communication. This dedicated eCommerce customer support team can streamline these inquiries and coordinate with the department involve by creating tickets and help address the issue in an efficient and more personalized manner.
Start outsourcing your ecommerce customer support team today. Callhounds Global is a leading BPO company that provides top-notch ecommerce customer support outsourcing solutions such as:
- Ecommerce Chat Support
- Ecommerce Email Support
- Ecommerce Phone Support