We will provide a 24/7 call center number and agents to answer your customers inquiries.
Callhounds Global provides regular training on customer service, verbal communication, technical skills development to make sure that our virtual receptionists provide professional assistance to your callers.
Callhounds Global integrate the use of various call center/contact center software to provide fast, effective, and enhanced the quality of service to your callers. The software that we use includes, but are not limited to: Time Doctor, Shifts, HubSpot, Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk.
Quality is our priority. This is an integral part of our call center business process. We conduct regular quality assurance and call monitoring operations to ensure that our accounts meet your expectations.
At Callhounds Global we make your process more systematized, we take note of valuable information of your business and use it to create effective call scripts. You can also choose to provide us with in-house prepared scripts that our virtual receptionists can use as guides.
Callhounds Global operates in a country with a low labor rate and huge talent pool, our customized solutions are perfect for small and medium businesses that want to avail quality virtual receptionist services at a fraction of the cost.
