Technical Support Outsourcing Solution

We provide dedicated professionals available 24/7 for 365 days at half the price of what you would pay back at home. Our call center tech support outsourcing solutions are powered by well-trained agents and can provide top-tier support to your customers.

Benefits of  Call Center Tech Support Outsourcing

Cost Effective Tech Support Solutions

Get the best value for your money by outsourcing your tech support team in the Philippines. With a cheap market labor rate and thousands of expert Filipino IT professionals, outsourcing to Callhounds Global gives you valuable ROI with the added benefit of higher user satisfaction.

Emphatic Tech Support Agents

Our agents fuses two important elements in delivering effective technical support to users: logic and empathy. After determining the root cause of the problem, we use simplified instructions to guide the user in fixing product issues. We make sure that your overall customer satisfaction rating  will always be high.

24/7 Multilingual Tech Support Solution

We can provide a 24/7 solution, it doesn’t matter if it’s holiday or not. Our top-tier Tech support agents can provide quality services in English, Chinese, Japanese, Korean, German, Spanish, and Italian.

Quality Assurance Monitoring

We know that highly-technical services and products require consistency and quality. To ensure that we adhere to user expectations, our Quality assurance and monitoring team monitors your calls to determine the areas that need improvement. We provide all of this to provide the quality service to your customers.

Our Tech Support Solutions

Our help desk support solution is a tech support outsourcing service that mainly caters to customer queries and problems regarding the products and services your company offers. It is a type of customer service that specializes in providing assistance for individuals who has difficulty in going through processes that involve food ordering, digital systems, product troubleshooting and the likes.

IT service desk is a customer’s single point contact to a company. This tech support outsourcing solution is intended to manage requests, handle users, and fix incidents related to processes, products, and the services that your company offers. IT service desks are strictly related to issues within the bounds of technology such as computer programs, and hardware and software malfunctions.

Proper software installation is paramount to a properly working application. Guidance for installation might be needed, hire a professional to do the job for you.

The group of individuals, who really need the software installation services, are, although not limited to, the older generation. Most of the people in the older generation are not capable of adapting to the rapid technological advancement, and therefore they need proper and thorough assistance to cope-up. This is where you hire a bpo company. Our BPO tech support outsourcing will definitely make this process a lot easier.

With an increasing number of consumers, technical errors are becoming more and more noticed. Don’t leave any of their concerns unanswered. Callhounds Global’s bpo tech support outsourcing will increase your customer service reach and manpower. It is very important because outsourcing this service will allow you to accommodate all your customers. We can provide a 24/7 Live Chat and Call Support to your customers.

You no longer have to worry about having unattended prospects, your team will see to it that they will cover all technical support requests 24 hours seven days a week. With this, your consumers are likely to be more loyal to your company’s products.

Outsourcing a Remote IT solution will provides technical support to customers from another company. Instead of hiring new staff for that function and training them, by outsourcing, a subcontracted company will be the one to take charge of providing remote IT support to your customers 24/7. It is a smarter way to resolve computer system problems quickly.