Website Callhounds Global

Callhounds Global is looking to hire Experienced Team Leaders to join our growing team!
Job Description
• Conduct staff performance reviews to assess needs, cost/benefit analysis and other operational strategy assessments.
• Establish a high standard for productivity, quality, customer service as well as define user guidelines.
• Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
• Aid human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.
• Summarize, collect, and analyze call center trends and data for regular performance reports.
• Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
Maintain consistent professional improvement through company provided workshops, tracking call center trends, and active participation in team projects.
Job Requirements:
• Bachelor’s degree preferred
• 3 to 5 years of Operations Team Leader / Team Manager experience is required
• Strong computer skills including Microsoft Office and software for reporting metrics
• Knowledge of tools, concepts, and methodologies of TL is preferred
• Knowledge of relevant regulatory requirements
• Amenable to start as soon as possible
• 25-32k salary package
• SL and VL

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