INDUSTRY
Travel and Tourism Business Process Outsourcing
Callhounds Global BPO is a leading provider of Business Process Outsourcing Services to Travel and Tourism companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.
BPO OUSTOURCING
Why Outsource your Travel and Tourism Business Process?
Amidst the initial COVID-19-induced travel industry standstill, the “Revenge Travelling Phenomenon” has sparked a rapid resurgence. To adeptly manage this surge in demand and deliver exceptional customer experiences, turning to Callhounds Global for outsourcing presents compelling benefits.
With the capacity to seamlessly scale to changing demands and trim staffing costs, outsourcing proves especially advantageous for an industry prone to seasonal fluctuations. Leveraging Callhounds Global’s specialized expertise guarantees skillful handling of reservations and inquiries, leading to heightened customer satisfaction and positive reviews.
This approach not only extends businesses’ online reach but also fuels innovation in core experiences, bolstered by the adaptability offered through industry-savvy professionals. Through outsourcing, navigating the dynamic travel landscape becomes more manageable. Ultimately, focusing on customer experience via Callhounds Global’s services cements industry standing, nurtures resilience, and aligns with the distinct challenges of the Revenge Travelling Phenomenon.
BPO OUSTOURCING
Key Advantages of Travel and Tourism Business Process Outsourcing
By outsourcing your team from a BPO company like Callhounds Global, you will be able to provide 24/7 support to your guest/customers anywhere in the world, no matter what timezone or time of the day therein. When your customer is not in their home for a quick business trip or a family vacation, the least that they would expect is an unwanted issue with their booking reservation, this is where your team of highly trained professional airline customer support or hotel customer support team comes in to address any situations that will impact your customer satisfaction and on how they will view your business in the future.
By utilizing Callhounds Global’s Travel and Tourism Business Process Outsourcing Services, you will have access to highly skilled individuals who are knowledgeable in customer service, telemarketing, reservations, and back-office support in the Travel and Tourism Industry. Your team is not only well trained and highly experienced, but they are also flexible in terms of the work schedule that you may see fit, depending on the location where your company operates.
According to a 2021 IBM Report, the pandemic hit the highest record for Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your customers’ information will remain confidential.
Callhounds Global operates from cutting-edge facilities, equipped with state-of-the-art technology and software, ensuring top-tier support for our clients. Our advanced digital connectivity guarantees seamless communication with your team, regardless of your location, while maintaining optimal performance. Furthermore, our accomplished reservation agents are certified by diverse Global Distribution Systems (GDS) and Hospitality Operating Systems, underlining their expertise.
Keep in mind that outsourcing will result in significant cost savings, allowing you to spend more on other important part of your business. By outsourcing your team from Callhounds Global located in the Philippines, you are ensuring your business has the most updated equipment, and the best location to tap quality manpower. All of these will not be possible back home without spending a huge amount of your business budget.
Let’s face it, there are instances when you might need to expand your in a short span of time, and that is a good thing, the only problem is, you might not have the ability to expand that fast. Outsourcing is the best solution for you then, outsourcing will be able to help you expand your manpower without you worrying about finding a new office, or the hiring process,
Outsourcing a team from a BPO company will ensure your business continued support with quality manpower. You will no longer need to worry about attrition, or the experienced of the agents you’ve hired, we will handle everything for you.
SOLUTIONS
BPO Solutions for Travel and Tourism Industry
Outsource your Appointment Setting with Callhounds Global
Within the realm of travel and tourism, our all-encompassing Business Process Outsourcing Solution is tailored to your needs. It features adept agents specialized in aiding prospective travelers in arranging appointments with your travel experts. Their proficiency ensures a smooth and tailored process, enabling your experts to delve into discussions and suggest optimal itineraries aligned with each traveler’s preferences. This personalized approach elevates customer satisfaction, resulting in heightened conversions and ultimately bolstering the triumph of your travel and tourism venture.
Outsource your Virtual Concierge with Callhounds Global
Another role that our Virtual Receptionist can take is a Virtual concierge who is trained to help your guests/customers with their concerns such as; booking a reservation in the newest Michelin star restaurant in town or booking a ticket to Disneyland. They can do everything that a regular concierge can do, the only difference is that they work in our office halfway across the world.
Outsource your Travel Agent with Callhounds Global
Our Virtual Receptionist service offers even more versatility – stepping into the shoes of a skilled Travel Agent. These professionals are well-versed reservation experts, equipped to assist your customers in booking flights, securing hotel accommodations, arranging train tickets, or crafting custom travel packages tailored precisely to your guests’ needs. This innovative solution finds its perfect fit in Travel Agencies, Leisure Parks, Airlines, and Hotels.
Outsource your Data Management with Callhounds Global
The never-ending task of organizing data and making sure that all the numbers added up can take a long time to process. Trusting an outsourcing team to do this service for you can be tricky, but with us, your data is secured especially when we are talking about millions of customers.
Outsource your Customer Support with Callhounds Global
Our team of adept customer support representatives stands ready to assist with all incoming inquiries, addressing a wide array of travel options and providing the latest updates on hotel room availability offered by your company. They can also help your customers update their booking reservations anytime.
Outsource your Chat Support with Callhounds Global
Imagine all the visitors to your website on a daily basis, most of those visitors have a question or two. A real-time live chat support agent will be able to provide real-time assistance and answers to their questions about your hotel, airline, or restaurant.
BPO SOLUTIONS
Other Call Center Solutions
Explore more of our Business Process Outsourcing Solutions divided into three categories: Inbound Voice Solutions, Outbound Voice Solutions, and Non-Voice Solutions
Customer Support
Inbound Voice Solution
Phone Answering Solution
Inbound Voice Solution
Technical Support Solution
Inbound Voice Solution
Virtual Receptionist
Inbound Voice Solution
24/7 Call Overflow Solution
Inbound Voice Solution
Appointment Setting
Outbound Voice Solution
Cold Calling Solution
Outbound Voice Solution
Lead Generation Solution
Outbound Voice Solution
Telemarketing Solution
Outbound Voice Solution
Telesales
Outbound Voice Solution
Chat Support Solution
Non-Voice Solution
Content Moderation
Non-Voice Solution
Employer Of Record (EOR)
Non-Voice Solution
Virtual Assistant
Non-Voice Solution
Virtual Office
Non-Voice Solution