INDUSTRY
E-Commerce Business Process Outsourcing
Callhounds Global is a leading provider of Business Process Outsourcing Services to E-commerce companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.
BPO OUSTOURCING
Why Outsource your Insurance Business Process?
The pandemic has posed growth challenges for e-commerce. Enter Callhounds Global’s E-commerce Business Process Outsourcing Services. With rising digital reliance and increased online demand, businesses struggled to adapt. We address these concerns, offering chat support expertise for customer inquiries and streamlined solutions for returns and order management. Swift, efficient service is key in this digital era, preventing negative feedback. As noted in “Creating Strong Digital B2B channels at Industrial Companies,” prioritizing customer experience improvements, like easy reordering and tracking, is paramount. Trust Callhounds Global to optimize your e-commerce journey.
BPO OUSTOURCING
Key Advantages of E-Commerce Business Process Outsourcing
To create more stability for the growth of small and medium businesses around the world, Filipinos are honed to train where they are needed. Rest assured that your outsourced team of E-Commerce Customer Support are well trained in customer support, technical support, and other facets of your customer journey to improve your customers overall experience (CX), thus resulting to better customer satisfaction (CSAT) and better brand image.
By outsourcing your team from a BPO Company you will gain access to a large talent pool of experienced customer-focused agents. These individuals are trained to handle all sort of concerns from your customers.
According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your customers’ information will remain confidential and protected at all times.
Callhounds Global’s state-of-the-art facilities operates with advanced equipments, and software to provide the best support to our clients. With a faster and more reliable digital connection, you would easily communicate with your team no matter where your location is, while making sure everything is in top shape.
Keep in mind that outsourcing will result in significant cost savings, allowing you to spend more on other important part of your business. By outsourcing your team from Callhounds Global located in the Philippines, you are ensuring your business has the most updated equipment, and the best location to tap quality manpower. All of these will not be possible back home without spending a huge amount of your business budget.
While the rest of your onsite team focuses their attention to other more pressing matters, your outsourced team can now focus on your customers alone. Making sure that they are with them in every step of your customer journey. This will result in higher productivity for your respective teams.
Outsourcing a team from a BPO company will ensure your business continued support with quality manpower. You will no longer need to worry about attrition, or the experienced of the agents you’ve hired, we will handle everything for you.
SOLUTIONS
BPO Solutions for E-Commerce Industry
Outsource your Appointment Setting with Callhounds Global
Our comprehensive Insurance Outsourcing Solution includes highly trained agents who excel at assisting potential customers in scheduling appointments with your insurance experts. They ensure a seamless and personalized experience, allowing your experts to discuss and recommend the best policies that precisely suit each customer’s needs. This personalized service enhances customer satisfaction, driving increased conversions and contributing to the overall success of your insurance business.
Outsource your E-commerce Content Moderation with Callhounds Global
E-commerce content moderation, as offered by Callhounds Global in Business Process Outsourcing (BPO), refers to the meticulous management and oversight of user-generated content within online retail platforms. This process involves reviewing, filtering, and ensuring the appropriateness, accuracy, and compliance of content posted by users, including product reviews, comments, images, and other forms of customer-generated input.
Callhounds Global’s E-commerce Content Moderation services focus on maintaining a positive and credible online environment for your e-commerce platform. Our skilled moderators assess user content to prevent spam, offensive language, misleading information, and other content that could harm your brand’s reputation or negatively impact the user experience. By leveraging our expertise, you can enhance customer trust, foster a vibrant online community, and mitigate potential risks associated with inappropriate or damaging content.
Incorporating E-commerce Content Moderation from Callhounds Global streamlines your operations, allowing you to concentrate on core business activities while ensuring a safe and engaging digital shopping environment for your customers.
Outsource your Technical Support Specialist with Callhounds Global
Part of our E-Commerce Outsourcing Services is our Technical Support Team of experienced Technical Support Team will provide unparalleled assistance to your customers regarding the gadgets or software that they bought from your E-commerce site, or any bugs on your E-Commerce App.
Outsource your Virtual Assistants with Callhounds Global
Callhounds Global Virtual Assistants are professionals who are trained in computer productivity softwares and have the digital capability to assist you in managing your growing e-commerce business operations on a daily basis.
Outsource your Data Management with Callhounds Global
The never-ending task of organizing data and making sure that all the numbers added up can take a long time to process. Trusting an outsourcing team to do this service for you can be tricky, but with us, your customer data is secured.
Outsource your Customer Support with Callhounds Global
Part of our E-Commerce Outsourcing Solution is our team of professional E-commerce customer support representatives who will address all inbound inquiries from your customers asking for information about the products on your website. They can also assist your customers regarding products returns, shipping information, promos, refund, and product availability in their area.
Outsource your Chat Support with Callhounds Global
Part of our BPO E-Commerce Outsourcing Solution is our Chat Support Solution. Imagine all the visitors of your website on a daily basis, most of those visitors has a question or two. A realtime live chat support agent will be able to provide the realtime assistance and answers to their questions about your products.
BPO SOLUTIONS
Other Call Center Solutions
Explore more of our Business Process Outsourcing Solutions divided into three categories: Inbound Voice Solutions, Outbound Voice Solutions, and Non-Voice Solutions
Customer Support
Inbound Voice Solution
Phone Answering Solution
Inbound Voice Solution
Technical Support Solution
Inbound Voice Solution
Virtual Receptionist
Inbound Voice Solution
24/7 Call Overflow Solution
Inbound Voice Solution
Appointment Setting
Outbound Voice Solution
Cold Calling Solution
Outbound Voice Solution
Lead Generation Solution
Outbound Voice Solution
Telemarketing Solution
Outbound Voice Solution
Telesales
Outbound Voice Solution
Chat Support Solution
Non-Voice Solution
Content Moderation
Non-Voice Solution
Employer Of Record (EOR)
Non-Voice Solution
Virtual Assistant
Non-Voice Solution
Virtual Office
Non-Voice Solution