E-Commerce Business Process Outsourcing

Callhounds Global is a leading provider of Business Process Outsourcing Services to E-commerce companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.



Why Outsource your Insurance Business Process?

The pandemic has posed growth challenges for e-commerce. Enter Callhounds Global’s E-commerce Business Process Outsourcing Services. With rising digital reliance and increased online demand, businesses struggled to adapt. We address these concerns, offering chat support expertise for customer inquiries and streamlined solutions for returns and order management. Swift, efficient service is key in this digital era, preventing negative feedback. As noted in “Creating Strong Digital B2B channels at Industrial Companies,” prioritizing customer experience improvements, like easy reordering and tracking, is paramount. Trust Callhounds Global to optimize your e-commerce journey.


Key Advantages of E-Commerce Business Process Outsourcing

To create more stability for the growth of small and medium businesses around the world, Filipinos are honed to train where they are needed. Rest assured that your outsourced team of E-Commerce Customer Support are well trained in customer support, technical support, and other facets of your customer journey to improve your customers overall experience (CX), thus resulting to better customer satisfaction (CSAT) and better brand image.

By outsourcing your team from a BPO Company you will gain access to a large talent pool of experienced customer-focused agents. These individuals are trained to handle all sort of concerns from your customers.

According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your customers’ information will remain confidential and protected at all times.
Callhounds Global’s state-of-the-art facilities operates with advanced equipments, and software to provide the best support to our clients. With a faster and more reliable digital connection, you would easily communicate with your team no matter where your location is, while making sure everything is in top shape.

Keep in mind that outsourcing will result in significant cost savings, allowing you to spend more on other important part of your business. By outsourcing your team from Callhounds Global located in the Philippines, you are ensuring your business has the most updated equipment, and the best location to tap quality manpower. All of these will not be possible back home without spending a huge amount of your business budget.

While the rest of your onsite team focuses their attention to other more pressing matters, your outsourced team can now focus on your customers alone. Making sure that they are with them in every step of your customer journey. This will result in higher productivity for your respective teams.

Outsourcing a team from a BPO company will ensure your business continued support with quality manpower. You will no longer need to worry about attrition, or the experienced of the agents you’ve hired, we will handle everything for you.


BPO Solutions for E-Commerce Industry


Other Call Center Solutions

Explore more of our Business Process Outsourcing Solutions divided into three categories: Inbound Voice Solutions, Outbound Voice Solutions, and Non-Voice Solutions

Outsource your Team to the Philippines Today

Contact Us

Send us your outsourcing requirements and we will handle the rest.