Telesales Outsourcing Solution

Callhounds Global Telesales Outsourcing Solution offers seasoned telesales professionals who will champion your product and connect directly with your leads. Increase your revenue and streamline your sales process effortlessly. Harness the potential of our telesales outsourcing solution today and open new horizons for your business!

Gain Access to Highly Experienced Telesales Agents

The Telesales Outsourcing Solution of Callhounds Global, a leading BPO company, offers the opportunity to delegate your sales activities to a team of skilled remote professionals. These experts serve as an extension of your workforce, engaging potential customers over the phone and effectively promoting and selling your products or services. By choosing Callhounds Global, you gain access to experienced telesales agents who are proficient in conversion techniques and customer interaction. This strategic outsourcing solution provides cost efficiency, scalability, and the ability to focus on core business functions, all while benefiting from global reach, advanced technology, and data-driven insights. Elevate your sales efforts and expand your business horizons through the expertise of Callhounds Global’s telesales outsourcing services.

BPO ADVANTAGES

Benefits of Outsourcing your Telesales to us

Cost Effective

Outsourcing Telesales allows companies to significantly reduce operational costs. Instead of investing in hiring, training, and managing an in-house sales team, outsourcing enables access to a skilled and experienced sales force without the associated overhead expenses. This cost-effective approach frees up financial resources that can be redirected towards core business functions or expansion initiatives.

Expertise & Focus

Outsourcing to specialized Telesales providers like Callhounds Global offers access to a pool of seasoned professionals who excel in sales techniques, lead conversion, and customer engagement. This expertise can lead to improved sales outcomes and better customer experiences. By entrusting Telesales to experts, companies can concentrate their internal efforts on strategic planning, innovation, and overall business growth, ultimately enhancing their competitive edge.

Scalability & Flexibility

Telesales outsourcing provides companies with the agility to scale their sales efforts according to market demand without the challenges of recruitment and training. BPO partners like Callhounds Global offer the flexibility to quickly adapt to changing business needs, whether it involves expanding sales campaigns during peak seasons or adjusting resources during quieter periods. This scalability ensures optimal resource allocation and maximizes sales potential.

Our Telesales Outsourcing Service is a service where products or services are promoted and sold over the telephone. It involves engaging potential customers, often referred to as leads, through outbound calls made by sales representatives or agents. Telesales professionals use persuasive communication techniques to convey the benefits and features of a product or service, address customer inquiries, handle objections, and ultimately secure sales or appointments.

Telesales can encompass a range of activities, including:

  1. Lead Generation: Telesales agents proactively reach out to potential customers to identify prospects and generate interest in a product or service. This is typically the initial step in the sales process.
  2. Sales Pitch and Presentation: Telesales agents deliver a tailored sales pitch, highlighting the value proposition of the offering and addressing the specific needs and pain points of the customer.
  3. Order Taking: Telesales representatives can process orders directly over the phone, providing customers with a convenient way to make purchases without visiting a physical store or website.
  4. Appointment Setting: Telesales may involve scheduling appointments or demonstrations for a sales team to follow up and close deals in person or through other channels.
  5. Cross-Selling and Up-Selling: Telesales agents may seize the opportunity to introduce complementary products or services to existing customers (cross-selling) or encourage customers to upgrade to higher-value offerings (up-selling).
  6. Market Research: Telesales efforts can also be directed toward gathering customer feedback, conducting surveys, and gathering insights that inform marketing and sales strategies.

Our Omnichannel Telesales Service offers a comprehensive approach to sales that integrates and harmonizes various communication channels to provide a seamless and consistent customer experience. With our Omnichannel Telesales Service, businesses use multiple channels, including telephone calls, digital platforms, social media, email, and more, to engage with customers and drive sales. The goal is to create a unified and cohesive sales journey across all touchpoints, allowing customers to interact and transact seamlessly regardless of the channel they choose.

Key features of Omnichannel Telesales include:

  1. Channel Integration: Omnichannel telesales seamlessly connects different communication channels, enabling customers to switch between them without disruption. For instance, a customer who starts an inquiry on a website chat can transition to a phone call with a sales representative while maintaining context.
  2. Consistent Messaging: Regardless of the channel, the messaging, branding, and information provided to customers remain consistent and aligned. This ensures a unified brand image and helps reinforce key sales messages.
  3. Personalization: Omnichannel telesales leverages customer data and insights from various channels to personalize interactions and offers. This enhances the customer experience and increases the likelihood of successful sales conversions.
  4. Customer Flexibility: Customers have the freedom to choose the communication channel that suits them best, whether it’s a phone call, live chat, email, or social media interaction. This flexibility enhances convenience and customer satisfaction.
  5. Data Sharing and Analysis: An omnichannel approach allows for the collection and sharing of data across channels. This data can be analyzed to gain insights into customer behavior, preferences, and purchasing patterns, enabling more informed sales strategies.
  6. Customer Journey Mapping: Omnichannel telesales involves mapping out the customer journey across various touchpoints to ensure a smooth and engaging experience. This helps identify opportunities for improvement and optimization.
  7. Supportive Technology: Implementing an omnichannel telesales strategy often requires the integration of technology platforms, customer relationship management (CRM) systems, and analytics tools to manage and track interactions across channels.

BPO TELESALES OUTSOURCING SERVICES

Telesales Services You Can Outsource

BPO SOLUTIONS

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Explore more of our Business Process Outsourcing Solutions divided into three categories: Inbound Voice Solutions, Outbound Voice Solutions, and Non-Voice Solutions

Reviews of Our Satisfied Customers

Callhounds Global is one of our most reliable outsourcing solution partners, they can always meet our target onboarding date, required headcounts, and specific staff experience relative to our roles available. We’ve grown exponentially thanks to their 24/7 support and amazing management team.

Eric Nam
Senior HR VP

Callhounds Global has always been our partner from our very first app up to our latest e-commerce app. Their customer support and content moderation solutions are helping us grow our business and retain our users. Their ability to meet SLAs and KPIs is one of the best things about this company.

Jessica Peters
Outsourcing Manager

As a company with multiple divisions and subsidiaries, we have a lot of managers and executives that need support in their day-to-day workload and activities. Callhounds Global has been a game changer for us, ever since we started utilizing their Virtual Assistant solution, the productivity of our managers and executives increased a lot. Not only we are saving on labor costs, but we are also getting the best-qualified virtual assistants there are.

Olivia Baker
VP of Vendor Management

Callhounds Global provides quality Technical Support teams to 4 of our subsidiaries and our mother company. As one of our key outsourcing partners, their experience in training quality technical support teams and their ability to address customer technical concerns according to company standards are very impressive and a great factor to consider when you hire them. This is our third year of working with them and we don’t see that stopping anytime soon.

Eleni Papageorgiou
Head of Vendor Management

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