Customer Support Outsourcing

By utilizing our customer support outsourcing solution, you can effectively work towards your objective of attaining higher customer satisfaction (CSAT) scores. Callhounds Global specializes in delivering customer care outsourcing services that enhance customer relationships and drive business growth.

Enhancing Customer Satisfaction with Remote Customer Service from Callhounds Global

At Callhounds Global, we understand the significance of customer satisfaction in the success of a business. That’s why we strive to help you maintain exceptional customer relationships by offering round-the-clock remote customer service and support through our customer service offshoring solutions. Whether you require a team of work-from-home remote customer service staff or an office-based group of customer service specialists, Callhounds Global is your ideal choice.

BPO ADVANTAGES

Benefits of Outsourcing your Business Process to the Philippines

Cost Effective

Experience substantial cost savings of up to 75% by strategically offshoring your team to the Philippines. The favorable economic landscape and lower labor costs in the Philippines present an exceptional opportunity for businesses seeking to optimize their operational expenses.

High Quality

The Philippines is renowned for its exceptional pool of highly skilled and talented professionals, making it an ideal destination for businesses seeking high-quality staff. The country has established itself as a global leader in various industries, including Information Technology (IT), customer service, creative services, finance, and more.

24/7 Customer Support

By establishing an offshore team in the Philippines, you gain the ability to operate seamlessly across time zones. While your onshore team rests, your dedicated team in the Philippines can continue working, ensuring uninterrupted progress and productivity. This round-the-clock operation allows you to provide real-time support to your customers, clients, and stakeholders, irrespective of their location.

Our Inquiry handling services play a crucial role in boosting sales across all industries. When customers seek vital information beyond a website’s content, they typically reach out via inquiry forms. Our call center excels in handling inquiries, effectively managing expectations, and increasing the likelihood of customer conversion. Investing in our BPO customer support outsourcing solutions ensures expert handling of inquiries, securing satisfied customers, and staying ahead in a competitive market.

At our call center, handling inquiries is one of our fundamental tasks, and delivering accurate responses to manage customer expectations significantly increases the likelihood of converting them into satisfied buyers. On the other hand, if call handling is subpar, customers may turn to competitors offering similar products or services. This is precisely why businesses are investing in high-quality contact centers with skilled agents proficient in inquiry and customer handling. With our BPO customer support outsourcing solutions, we can assist you in addressing these critical aspects, ensuring customer satisfaction and business success.

Callhounds Global direct response services means we will handle calls or messages from potential customers who saw your print ads, TV commercials, Facebook ads, or direct mails. A direct response call center encourages customers to push through the transaction by providing additional information about your product or service. Because it guides customers into action, it can bring your business good sales results.

If your business advertise using the following media channel, our solution is perfect for you.

  • Print ads (newspaper, magazines)
  • TV or Radio commercials
  • Sponsored content on social media (Facebook, LinkedIn, Twitter, YouTube, Instagram, Tiktok, VK, Google, etc)
  • Email Blast
  • Billboard, flyers, and other related marketing materials

Callhounds Global’s Customer Support Services Outsourcing also includes order taking services which means that we will handle all call orders coming in. This will allow you to focus on other aspects of your business such as the quality of the products or services.

Callhounds Global will accept and manage reservations even when you are busy at work or sleeping at night. Using our standard customer service principle, we guarantee to make the booking reservation process simpler for your customers and cheaper for your business.

Callhounds Global Multilingual Support Services will eliminate that language barrier that always prevents your customers from reaching you using their native language. Our BPO customer support outsourcing solution also offers English, Spanish, Chinese, Japanese, Korean, German, Italian, and Filipino support Services.

Connect with your client easily by using our omnichannel support services. Omnichannel support services means we will handle all inquiries coming in from the following channels:

  • Email
  • Social Media
  • Apps
  • Phone
  • Chat
  • Website
  • Customer Service Representative (CSR)
  • Call Centre Customer Service
  • Customer Service Officer
  • Customer Service Consultant
  • Customer Service Specialist
  • Head of Customer Service
  • Customer Service Agent
  • Customer Service Officer
  • Outbound CSR
  • Back-Office Customer Service Representative
  • Service Manager
  • Customer Success Representative
  • Remote Customer Support
  • Customer Support Agent
  • Sales Support & Administration
  • Customer Support Consultant
  • Inbound Call Centre Agent
  • Order Processing Specialist
  • Customer Contact Officer
  • Order Processing Agent

BPO CUSTOMER SUPPORT SERVICES

Customer Support Roles You Can Outsource

BPO SOLUTIONS

Other Call Center Solutions

Explore more of our Business Process Outsourcing Solutions divided into three categories: Inbound Voice Solutions, Outbound Voice Solutions, and Non-Voice Solutions

Reviews of Our Satisfied Customers

Callhounds Global has always been our partner from our very first app up to our latest e-commerce app. Their customer support and content moderation solutions are helping us grow our business and retain our users. Their ability to meet SLAs and KPIs is one of the best things about this company.

Jessica Peters
Outsourcing Manager

Callhounds Global provides quality Technical Support teams to 4 of our subsidiaries and our mother company. As one of our key outsourcing partners, their experience in training quality technical support teams and their ability to address customer technical concerns according to company standards are very impressive and a great factor to consider when you hire them. This is our third year of working with them and we don’t see that stopping anytime soon.

Eleni Papageorgiou
Head of Vendor Management

Callhounds Global is one of our most reliable outsourcing solution partners, they can always meet our target onboarding date, required headcounts, and specific staff experience relative to our roles available. We’ve grown exponentially thanks to their 24/7 support and amazing management team.

Eric Nam
Senior HR VP

As a company with multiple divisions and subsidiaries, we have a lot of managers and executives that need support in their day-to-day workload and activities. Callhounds Global has been a game changer for us, ever since we started utilizing their Virtual Assistant solution, the productivity of our managers and executives increased a lot. Not only we are saving on labor costs, but we are also getting the best-qualified virtual assistants there are.

Olivia Baker
VP of Vendor Management

Outsource your Business Process to the Philippines Today

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Send us your outsourcing requirements and we will handle the rest.

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