Callhounds Global is your trusted partner for Business Process Outsourcing Services, Call Center Services, and Offshore Staffing Solutions in the Philippines!
Founder & CEO
Founder and CEO of Callhounds Global, Harold Bautista brings a wealth of expertise in Business Process Outsourcing (BPO) and Offshore Staffing.
Established in 2020, Callhounds Global was founded to offer premier Outsourcing Services to a Fortune 500 Company headquartered in the US. Since then, the company’s impact has extended across the globe, with solutions benefiting renowned entities like Amazon, Honda Cars, LG, Transplace, Spectrum, and World Vision, among others.
Bolstered by a workforce of over 2000 professionals strategically positioned in key Service Delivery Centers in the Philippines, Callhounds Global’s exponential success exemplifies its commitment to excellence.
Service Delivery Centers
- Expanded operations to 2000 seats with the inauguration of a state-of-the-art Service Delivery Center in Eastwood City, Philippines with a new capacity of up to 3000 Employees.
- Initiated serviced office solutions through our subsidiary company
- Launched the latest AI-powered Customer Relationship Management (CRM) system featuring omnichannel capabilities
- Secured partnerships with 2 Fortune 500 Companies, strengthening our client portfolio
- Expanded seating capacity to 1500 seats, elevating our service delivery capabilities
- Achieved significant employee growth, exceeding 2000 agents by the end of 2023
- Established the third Service Delivery Center in One San Miguel Avenue Building on Shaw Blvd.
- Launched EOR EasyLink, providing innovative Employer of Record solutions
- Introduced Offshore Staffing Solutions, enhancing our comprehensive service offerings
- Won the prestigious APAC Insider South East Asia Business Awards as the Best Global BPO Solutions Provider for 2023
- Our CEO Harold Bautista is awarded the CEO of the Year for IT BPO Category of the South East Asia Business Awards 2023 by APAC Insider.
- Our CEO Harold Bautista representing Callhounds Global becomes one of the Board of Advisors for Contact Center World for 2023 to 2024.
- Secured 20 new clients across the USA, Australia, UK, Singapore, Hong Kong, Canada, China, and the Philippines, diversifying and strengthening global clientele
- Expanded seating capacity to 1000 seats, enhancing service delivery capabilities
- Achieved remarkable employee growth, surpassing 1000+ agents by the end of 2022
- Established the second Service Delivery Center in CDC Millennium Tower, Ortigas, Pasig City
- Launched the first Business Continuity Site in One San Miguel Avenue, further ensuring operational resilience
- Introduced a cutting-edge Content Moderation Solution
- Attained official partnership and reseller status with Zendesk, a recognized industry leader
- Won the prestigious APAC Insider South East Asia Business Awards as the Best Global BPO Solutions Provider for 2022
- Awarded the Most Outstanding BPO Services Provider by Innovation in Business – Technology Innovator Awards 2022
- Ranked 18 in the Top 46 South East Asia Based BPO Startup Company
- Secured four new clients in the USA, Australia, and the Philippines, bolstering global clientele
- Expanded seating capacity to accommodate 300 seats for improved service delivery
- Experienced remarkable employee growth, exceeding 300 agents by the end of 2021
- Initiated 24/7 operations to ensure continuous and efficient service for clients
- Callhounds Global officially incorporated
- Established its inaugural Service Delivery Center in Tycoon Center, Building, Ortigas Pasig City
- Commenced operations with an initial team of 8 agents
- Initiated support services for a prominent Fortune 500 company headquartered in the USA
- Initial business operations extended over 9 hours in Eastern Standard Time
Our Core Values
Corporate Mission & Vision
We strive to provide an excellent customer experience at every possible opportunity while creating endless value for our employees, clients, communities, and shareholders.
Our vision is to be your one-stop BPO solution provider for your business outsourcing needs.
When considering outsourcing to the Philippines, culture is pivotal. At Callhounds Global, we prioritize a positive culture that empowers your team to shine. Our open and inclusive workplace blends professionalism with a vibrant atmosphere, fostering a happy and engaged workforce essential for exceptional client service.
We invest in diverse engagement activities to attract and retain top talent, promoting team dynamics, personal growth, and work-life balance. From outings that build bonds to professional workshops, we provide opportunities for growth and enjoyment.
At Callhounds Global, we’re committed to a culture of excellence, professionalism, and personal advancement. Every team member feels valued, supported, and excited to be part of our extraordinary journey.
Learn why Callhounds Global stands as one of the very few Filipino-owned BPO companies that brings a unique blend of local expertise and global excellence to the forefront of the industry.
At Callhounds Global, our solutions are intricately fine-tuned to address the diverse and distinctive needs of our clients. Acknowledging that each customer presents unique requirements, we meticulously customize our approach to provide tailored solutions that seamlessly align with their specific challenges. Whether incorporating cutting-edge technology or delivering comprehensive support, our unwavering aim is to consistently surpass client expectations at every stage.
With a widespread global clientele spanning North America, Europe, Australia, and beyond, Callhounds Global proudly stands as a distinguished authority in the realm of Business Process Outsourcing (BPO). Our extensive presence underscores our commitment to serving diverse industries and businesses with unmatched expertise, transcending geographical boundaries. This global outreach empowers us to deliver exceptional services that cater to the multifaceted demands of clients across various regions, showcasing our adeptness in navigating international markets and fostering connections that enable businesses to thrive on a global scale.
At Callhounds Global, we take pride in crafting solutions that are strategically designed to yield tangible results, propelling you confidently toward the accomplishment of your business objectives. Our approach is rooted in understanding your unique challenges and tailoring our strategies to address them comprehensively. With a commitment to excellence, we fuse innovation, expertise, and dedication to ensure that the solutions we provide not only meet your immediate needs but also foster sustained growth and success.
Callhounds Global is recognized by multiple industry leading bodies in our commitment to unparalleled service and innovation in the global market.