By outsourcing your team from a BPO company like Callhounds Global, you will be able to provide 24/7 support to your guest/customers anywhere in the world, no matter what timezone or time of the day therein. When your customer is not in their home for a quick business trip or a family vacation, the least that they would expect is an unwanted issue with their booking reservation, this is where your team of highly trained professional airline customer support or hotel customer support team comes in to address any situations that will impact your customer satisfaction and on how they will view your business in the future.
BPO TRAVEL AND TOURISM OUTSOURCING SERVICES
Callhounds Global is a leading provider of BPO Travel and Tourism Outsourcing Services to companies in the Travel and Tourism industry located in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.
Are you looking to improve your Customer Experience by utilizing a BPO Travel and Tourism Outsourcing Solution?
People were compelled to cease traveling and stay at home because of the COVID-19 outbreak. The desire to visit other nations or cities had to be put on hold. It had an impact on the travel and tourism industry that will last for years to come. However, as the world recovers from the devastating effect of the pandemic, there is a sudden increase of people starting to visit different destinations, and experts called this “The Rise of Revenge Travelling Phenomenon. With this phenomenon, businesses in the travel and tourism sectors are starting to feel the surge of tourists and finding it hard to accommodate their demands. A BPO company such as Callhounds Global will be able to provide additional back-office support to these businesses by means of outsourcing. Our BPO Travel and Tourism Outsourcing Solution includes a team that can provide quality reservation agents to handle your flight booking/ airline reservation, airline customer support, accommodation booking, restaurant reservations, and other sorts of booking services. This can also be in the form of airline customer support or hotel customer support to address the concerns or inquiries of your guests/customers. Some Hotels for example, would outsource their whole hotel reservation, telephone operators, and concierge team from a BPO company, this is not only economical but more efficient in the management point of view. These companies will not only improve their overall customer experience without spending a fortune, but as well as have complete control of the customer journey, resulting in positive guests/customer feedback and increased loyalty. As competitors grow, the need to keep up with the trends by making sure your online presence is shown to multiple channels, creating positive reviews, and guiding customers with their travels is particularly important. In this situation, outsourcing your workforce would be a wise decision for your company. In the Rebooting customer experience to bring back the magic of travel article, it says in this changing landscape, travel companies that prioritize CX can gain loyalty, build resilience, and future-proof their businesses.
What are the benefits of outsourcing in the Travel and Tourism Sectors?
According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, and we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your guests/customers information will remain confidential.
Another benefit of our BPO Travel and Tourism Outsourcing Solution is workloads are equally distributed therefore, your staff can focus on the needs of your guests/customers better. This gives them the opportunity to increased your customers satisfaction and loyalty to your brand, improved their customer experience (CX), and tendency for them to recommend your business to their friends and families in the future. Start improving your customer satisfaction by utilizing our Airline Reservation Outsourcing Solution partnered with our Airline Customer Support Services.
By outsourcing your team from Callhounds Global, you will be able to save up to 70% of your labor cost. In comparison, 3 agents in the Philippine is equivalent to 1 agent back home. Start saving by utilizing our Airline Reservation Outsourcing and Travel and Tourism Outsourcing Solutions.