By outsourcing your team from a BPO company like Callhounds Global, you will be able to provide 24/7 support to their concerns, whether it is about their data plans, payment queries etc. Some example solutions are: Telco Customer Support Outsourcing, Telco Tech Support Outsourcing, and Telco Telesales Outsourcing.
BPO TELECOM SUPPORT OUTSOURCING SERVICES
Callhounds Global is a leading provider of BPO TELECOM SUPPORT OUTSOURCING SOLUTIONS to Telecom companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.
Improve your Customer Support by outsourcing
Companies usually choose outsourcing services to reduce costs without losing the quality of what they offer or even exceeding limitations. Telecommunications play a vital role for every country. Managing it could be a challenge and endless solutions are needed to be able to manage and support old and new users. One of the popular functions that you could outsource is customer support. Consumers would have the ability to reach out to your customer support team with their concerns, questions, or whatever they need assistance with, without overwhelming your internal core teams. Additionally, you could have access to technical support experts. Your customers will be able to ask for assistance regarding their device connection issues, mobile plans, internet plans, etc. As the digital world evolves frequently, having a team who are professionally skilled and can be easily trained to what your company needs are advantages you should have to be able to improve your customer experience and beat your competitors. In addition, conducting market research to attract your target audience and being able to make cold calls and create content for email marketing can also be done by your outsourced team. According to A blueprint for telecom’s critical reinvention article, it says that the industry was experiencing seismic, irrevocable shifts. Customer behaviors leap-frogged five to ten years ahead. The importance of digital-enabled sales interactions doubled, with consumers moving online and increasingly embracing self-service customer care.
What are the benefits of outsourcing a team to support your Telecom Subscribers?
According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your subscribers information will remain confidential.
By outsourcing your team from Callhounds Global, you will be able to save up to 70% of your labor cost. In comparison, 3 agents in the Philippine is equivalent to 1 agent back home.
Our team of professionally trained customer support agents, and technical support agents boast years of experience in the industry. The quality that you are looking for will not be an issue with our pool of 200,000 pre-screened candidates.