Callhounds Global is a leading provider of BPO Retail Support Outsourcing Services to retail companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.

Are you looking to improve your Customer Experience by outsourcing?

Start outsourcing today!

We all know that running your own retail business is not easy – even tougher if you are a startup business. Building it up from scratch, making sure that you have the right location to reach your target market, creating ads to make your brand known, and having people to support the growing number of customers buying your products. By outsourcing from a BPO company to support your growing business, they will make sure that they will provide unapparelled customer service support to your customers- answering inquiries and concerns and improving the overall customer experience. Choosing this solution would enhance your business’ growth by receiving positive feedback from your customers thus increasing your customer satisfaction rating. You can also outsource your dedicated team to handle your inventory monitoring, making sure that all the orders are accounted for, and supplies are always replenished in time. Outsourcing for your retail business, like any other service, has its pros and cons. We strive to make sure that we get to know what yours is about to be able to give you the right team. According to the Winning with commercial excellence: Ten lessons for consumer goods article, these long-term trends are taking shape against a challenging backdrop of talent shortages and wage increases, severe inflationary pressure, and ongoing supply chain volatility. As a result, CG companies are being challenged to rethink their business models and refocus on the imperative of profitable growth. In our retail support outsourcing services – our voice and non-voice agents, who are knowledgeable in e-commerce platforms, will be able to help your business grow.

What are the benefits of outsourcing for your Retail Business?

The cost of living in the Philippines is significantly lower compared to other countries, which would also make it cost effective to outsource from a BPO company in the Philippines like Callhounds Global. Just because you pay less doesn’t mean you get low quality services. 

By utilizing our BPO Retail Support Outsourcing Services, you will have access to highly skilled individuals that are highly experienced in customer service, inventory management, technical support, and chat support.

The growth opportunities would be endless. Why? You would have the time to concentrate on creating new strategies on how you can improve your business. While your outsourced team focuses on making sure that your business operations are running smoothly. With how fast the world is changing because of the pandemic and people being more reliable online – retail businesses should know how to adapt and explore how they can be more reachable by their customers.

The team you will outsource can focus on the current trends and find out how they would be able to reach your customers, given your different target markets. The key to successful sales is a never-ending research and keeping up with what consumers want.

According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your customers’ information will remain confidential.

Our Retail Support BPO Outsourcing Services

Staff Leasing

Our staff leasing solutions will give you access to any position you would like to be filled by a an employee offshore. For example, Sales Manager, Retail Manager, Virtual Merchandiser, Website Developer, etc.

Inventory Management

Our experienced team of Inventory Managers will help you monitor your inventory, to ensure supplies are available to all of your offline branches and online stores.

Data Management

The never-ending task of organizing data and making sure that all the numbers added up can take a long time to process. Trusting an outsourcing team to do this service for you can be tricky, but with us, your data is secured especially when you have more than 1 million customers buying your products.

Customer Support

Our team of professional customer support representatives will help you assist all the inbound inquiries asking for more information about your products, prices, shipping fees etc 24/7. Our Retail Customer Support Outsourcing Solution is one of our key services.

Chat Support

Our trained real-time chat support agents will be able to assist your customers while they are still in the process of buying your products from your website. Treat them as if they are your customers’ virtual sales specialist.

Technical Support

Our tenured Technical Support Agents will provide 24/7 assistance to your customers when it comes to product issues/technical support.