Callhounds Global is a leading provider of BPO Insurance Support Outsourcing Services to companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.

Achieve better reach for your insurance services by outsourcing your team from the Philippines.

Start outsourcing today!

We all know that insurance is a necessity, whether it may be for yourself, your home, your car, your healthcare, education, business or even for your pet. There is a lot of competition in the market for insurance services. Of course, people will always look for the price difference before deciding which one to get. Before you start outsourcing the right solution to help your business grow, you must make sure that the team you are outsourcing has what it takes to beat your competitors. Our telemarketers are trained professionals in the insurance industry, they can provide quotations based on the requirements of your clients, whether it is for their education, business, or housing insurance that they are looking for, we will be able to provide the best CX than what your competitors can offer. One additional support you might need is claim processing, to ensure minimal to no errors in your client’s claims process, you could outsource a team who specialize in the field. Also, as insurance is more valuable now, hiring a claims specialist who your clients can reach out to anytime they have inquiries or complaints could be beneficial for your company, especially in terms of customer satisfaction. According to the article Automating the insurance industry, the insurance industry—traditionally cautious, heavily regulated, and accustomed to incremental change—confronts a radical shift in the age of automation. With the rise of digitization and machine learning, insurance activities are becoming more automatable and the need to attract and retain employees with digital expertise is becoming more critical, and Callhounds Global can help your business grow in the age of digitalization.

What are the benefits of BPO Insurance Services?

By utilizing Callhounds Global’s BPO Insurance Support Outsourcing Solutions, you will have access to highly skilled individuals that are knowledgeable in customer service, telemarketing, appointment setting, and back office support in the Insurance Industry. Your team is not only well trained and highly experienced, they are also flexible in terms of the work schedule that you may seem fit, depending on the location where your company operates.

According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your patients information will remain confidential.
Callhounds Global’s state-of-the-art facilities operates with advanced equipments, and software to provide the best support to our clients. With a faster and more reliable digital connection, you would easily communicate with your team no matter where your location is, while making sure everything is in top shape.

Let’s face it, there are instances when you might need to expand your in a short span of time, and that is a good thing, the only problem is, you might not have the ability to expand that fast. Outsourcing is the best solution for you then, outsourcing will be able to help you expand your manpower without you worrying about finding a new office, or the hiring process,  

Keep in mind that outsourcing will result in significant cost savings, allowing you to spend more on other important part of your business. By outsourcing your team from Callhounds Global located in the Philippines, you are ensuring your business has the most updated equipment, and the best location to tap quality manpower. All of these will not be possible back home without spending a huge amount of your business budget.

Outsourcing a team from a BPO company will ensure your business continued support with quality manpower. You will no longer need to worry about attrition, or the experienced of the agents you’ve hired, we will handle everything for you.

Our Insurance BPO Outsourcing Services

Recruitment Officer

These are professionals that focuses on hiring, creating content for job descriptions/roles, conducting interviews for hire, sourcing from databases by using social media platforms, and joining recruitment groups.   

Claims Processing

Part of our Insurance Outsourcing Services is our claims specialist team which verify information about policies, process procedures and customer paymentsThey are the ones coordinating with the different insurance providers and insurance partners to make sure that there are no errors to the claims. 

Data Management

The never-ending task of organizing data and making sure that all the numbers added up can take a long time to process. Trusting an outsourcing team to do this service for you can be tricky, but with us, your data is secured specially when we are talking about millions of insurance policy holders.

Customer Support

Our team of professional customer support representatives will help you assist all the inbound inquiries asking for the different insurance policies your company is offering. They can also assist in providing information about their respective policies and payment processes.

Chat Support

Imagine all the visitors of your website on a daily basis, most of those visitors has a question or two. A realtime live chat support agent will be able to provide the realtime assistance and answers to their questions about your insurance services.

Appointment Setting

Another part of our Insurance Outsourcing Solution is our well trained agents who will assist your potential customers in setting up appointment with your insurance experts to discuss the best policy that will suit their respective needs.