Callhounds Global is a leading provider of BPO Healthcare Outsourcing Services to companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.

Are you considering expanding your healthcare business?

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There has been an increase in demand for high-quality services as healthcare costs continue to rise. Providing excellent healthcare services would mean having reasonable prices, being accessible and convenient for patients. This would mean focusing on delegating core and non-core healthcare activities to produce more effectiveness. By outsourcing some of your services, your medical team would be able to focus on specialized tasks at hand. Having a customer service representative who can assist patients with their needs and answer their inquiries may boost good reviews for your facility. There is the commitment to manage a handful of calls while ensuring that your patients’ needs are not jeopardized. Involving outsourced services can help in monitoring medical histories, surgery records and even if the health insurances are updated. This would create a more stabilized environment for your healthcare facility while you focus on enhancing your business’ growth. Not only would outsourcing reduce costs, but it would also provide us the chance to assist you with administrative responsibilities that focus on medical transcribing, charting, and even processing bill payments. According to the How CIOs can work with outsourcing providers to navigate the coronavirus crisis article, Business-continuity planning with providers, for example, will not merely be a “check the box” exercise but an area of differentiation defined by such concerns as how quickly a provider can lift and shift workloads across geographies.

What are the benefits of outsourcing?

By utilizing Callhounds Global’s BPO Healthcare Outsourcing Services, you will have access to highly skilled individuals that are knowledgeable in customer service, data management, appointment setting, data security and any administration tasks you may need help with.

According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your patients information will remain confidential.

When the distribution of tasks is equally distributed, healthcare workers can focus on the needs of the patients. This gives the opportunity of higher success rates and positive feedback from the patients and/or their families for the hospital. By outsourcing some of their workload from Callhounds Global, you will be able to reduce the workload of your workers thus resulting to less work fatigue and less absenteeism.

By outsourcing your team from Callhounds Global, you will be able to save up to 70% of your labor cost. In comparison, 3 agents in the Philippine is equivalent to 1 agent back home.

To create more stability for the growth of small and medium businesses around the world, Filipinos are honed to train where they are needed. They would give each patient the assurance of proper service while getting help from medical professionals.

Our Healthcare BPO Outsourcing Services

Medical Coding

These are professionals who are trained in computer software and have the digital capability to decode and encode medical terms and organize records.

Claims Processing

Part of our Healthcare Support Outsourcing Solution is our claims processing, when there are patients that lacks documents, or sometimes if there are errors that need to be changed the process might take longer. Hiring a professional who is keen and knowledgeable with data entry is the solution.

Data Management

The never-ending task of organizing data and making sure that all the numbers added up can take a long time to process. Trusting an outsourcing team to do this service for you can be tricky, but with us, your data is secured.

Customer Support

Part of our Healthcare Support Outsourcing Solutions is our team of professional customer support representatives will be help you assist all inbound inquiries asking for available beds, rooms, or services that your hospital/clinic is offering.

Chat Support

Imagine all the visitors of your website on a daily basis, most of those visitors has a question or two. A realtime live chat support agent will be able to provide the realtime assistance and answers to their questions about your services.

Appointment Setting

Our well trained agents will assist your doctors in setting up appointments for any consultations.