By outsourcing your team from a BPO Company you will gain access to a large talent pool of experienced customer-focused agents. These individuals are trained to handle all sort of concerns from your customers.
BPO E-COMMERCE SUPPORT OUTSOURCING
Callhounds Global is a leading provider of BPO E-Commerce Outsourcing Solution to E-commerce companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.
Improve your Customer Experience (CX) by outsourcing
The pandemic has challenged the business growth for the e-commerce services, therefore Callhounds Global started offering BPO E-Commerce Support Outsourcing Solution to address this concern. As consumers became more digitally reliable and the demand for online services increased, it left the industry struggling to adapt. There are a lot of ecommerce functions that you could be lacking in and wherein we could provide. Like outsourcing a team that focuses on chat support, wherein your customers could rely on for questions and inquires. Common complaints like returning orders of the wrong size or color would be quickly accommodated. Consumers order online not just because of the convenience but also the expectation of fast delivery. You could outsource a team that specializes in handling continuous orders while making sure that your consumers are satisfied. Since they are now more into digital platforms, creating simple yet effective solutions for them is the top priority your business should focus on. Being inaccessible when they need you results in negative feedback that you cannot recover from. In the Creating strong digital B2B channels at industrial companies’ article, it says, when seeking solutions, they should concentrate on changes that will tangibly improve the customer experience and eliminate critical pain points, such as by providing a seamless reorder process and easy order tracking, rather than striving for perfection in all areas.
What are the the benefits of outsourcing for your E-commerce Business?
According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your customers’ information will remain confidential and protected at all times.
While the rest of your onsite team focuses their attention to other more pressing matters, your outsourced team can now focus on your customers alone. Making sure that they are with them in every step of your customer journey. This will result in higher productivity for your respective teams.
By outsourcing your team from Callhounds Global, you will be able to save up to 70% of your labor cost. In comparison, 3 agents in the Philippine is equivalent to 1 agent back home.
To create more stability for the growth of small and medium businesses around the world, Filipinos are honed to train where they are needed. Rest assured that your outsourced team of E-Commerce Customer Support are well trained in customer support, technical support, and other facets of your customer journey to improve your customers overall experience (CX), thus resulting to better customer satisfaction (CSAT) and better brand image.