By outsourcing your team from a BPO Company you will gain access to a large talent pool of experienced customer-focused agents. These individuals are trained to handle all sort of concerns from your customers.
While the rest of your onsite team focuses their attention to other more pressing matters, your outsourced team can now focus on your customers alone. Making sure that they are with them in every step of your customer journey. This will result in higher productivity for your respective teams.
By outsourcing your team from Callhounds Global, you will be able to save up to 70% of your labor cost. In comparison, 3 agents in the Philippine is equivalent to 1 agent back home.
To create more stability for the growth of small and medium businesses around the world, Filipinos are honed to train where they are needed. Rest assured that your outsourced team are well trained in customer support, technical support, and other facets of your customer journey to improve your customers overall experience (CX), thus resulting to better customer satisfaction (CSAT) and better brand image.