Callhounds Global is a leading provider of BPO E-Commerce Outsourcing Solution to E-commerce companies in Europe, Asia, North America, Australia, and other parts of the globe. Learn more about our services below.

Improve your Customer Experience (CX) by outsourcing

Start outsourcing today!

The pandemic has challenged the business growth for the e-commerce services, therefore Callhounds Global started offering BPO E-Commerce Support Outsourcing Solution to address this concern. As consumers became more digitally reliable and the demand for online services increased, it left the industry struggling to adapt. There are a lot of ecommerce functions that you could be lacking in and wherein we could provide. Like outsourcing a team that focuses on chat support, wherein your customers could rely on for questions and inquires. Common complaints like returning orders of the wrong size or color would be quickly accommodated. Consumers order online not just because of the convenience but also the expectation of fast delivery. You could outsource a team that specializes in handling continuous orders while making sure that your consumers are satisfied. Since they are now more into digital platforms, creating simple yet effective solutions for them is the top priority your business should focus on. Being inaccessible when they need you results in negative feedback that you cannot recover from. In the Creating strong digital B2B channels at industrial companies’ article, it says, when seeking solutions, they should concentrate on changes that will tangibly improve the customer experience and eliminate critical pain points, such as by providing a seamless reorder process and easy order tracking, rather than striving for perfection in all areas.

What are the the benefits of outsourcing for your E-commerce Business?

By outsourcing your team from a BPO Company you will gain access to a large talent pool of experienced customer-focused agents. These individuals are trained to handle all sort of concerns from your customers.

According to a 2021 IBM Report, the pandemic hit the highest record on Data breach, reaching up to $4.24 million per incident on average. Callhounds Global is a certified PCI DSS Compliant, we take the security of our system seriously to protect our clients and their data. In addition, you can rest assured that all your customers’ information will remain confidential and protected at all times.

While the rest of your onsite team focuses their attention to other more pressing matters, your outsourced team can now focus on your customers alone. Making sure that they are with them in every step of your customer journey. This will result in higher productivity for your respective teams.

By outsourcing your team from Callhounds Global, you will be able to save up to 70% of your labor cost. In comparison, 3 agents in the Philippine is equivalent to 1 agent back home.

To create more stability for the growth of small and medium businesses around the world, Filipinos are honed to train where they are needed. Rest assured that your outsourced team of E-Commerce Customer Support are well trained in customer support, technical support, and other facets of your customer journey to improve your customers overall experience (CX), thus resulting to better customer satisfaction (CSAT) and better brand image.

Our E-Commerce Support BPO Outsourcing Services

Virtual Assistants

Callhounds Global Virtual Assistants are professionals who are trained in computer productivity softwares and have the digital capability to assist you in managing your growing e-commerce business operations on a daily basis.

Staff Leasing

If you’re looking to outsource your back office support team such as: Accountants to manage your AR/AP, Graphic Designers to create eye catching designs for your marketing materials, UI/UX Designers for your App, or an HR personnel to manage your staff globally – Our Staff Leasing solution is the perfect solution for your business needs. We will manage all the paperworks, locations, and other aspect of their employment, while you and your newly outsourced staff focus on reaching your company goals. These are all part of our E-Commerce Outsourcing Solution designed to help your business grow.

Data Management

The never-ending task of organizing data and making sure that all the numbers added up can take a long time to process. Trusting an outsourcing team to do this service for you can be tricky, but with us, your customer data is secured.

E-Commerce Customer Support Solution

Part of our E-Commerce Outsourcing Solution is our team of professional E-commerce customer support representatives who will address all inbound inquiries from your customers asking for information about the products on your website. They can also assist your customers regarding products returns, shipping information, promos, refund, and product availability in their area.

Chat Support

Part of our BPO E-Commerce Outsourcing Solution is our Chat Support Solution. Imagine all the visitors of your website on a daily basis, most of those visitors has a question or two. A realtime live chat support agent will be able to provide the realtime assistance and answers to their questions about your products.

Technical Support

Part of our E-Commerce Outsourcing Services is our Technical Support Team of experienced Technical Support Team will provide unparalleled assistance to your customers regarding the gadgets or software that they bought from your E-commerce site, or any bugs on your E-Commerce App.